Refund policy

Article 6 – Right of withdrawal

For products:

1. The consumer may dissolve a contract for the purchase of a product during a cooling-off period of 14 days without giving any reason. The trader may ask the consumer for the reason for withdrawal, but may not oblige the consumer to state their reason(s).
2. The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, has received the product, or:

• If the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by them, received the last product. Provided the trader has clearly informed the consumer before the ordering process, the trader may refuse an order for several products with different delivery times.
• If the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by them, received the last shipment or the last part;
• For contracts for the regular delivery of products during a certain period: the day on which the consumer, or a third party designated by them, received the first product.

For services and digital content not supplied on a tangible medium:

3. The consumer may dissolve a service contract and a contract for the supply of digital content not supplied on a tangible medium within 14 days without giving any reason. The trader may ask the consumer for the reason for withdrawal, but may not oblige the consumer to state their reason(s).
4. The cooling-off period referred to in paragraph 3 starts on the day after the contract is concluded.

Extended cooling-off period for products, services and digital content not supplied on a tangible medium if the consumer was not informed about the right of withdrawal:

5. If the trader has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period ends twelve months after the end of the original cooling-off period, determined in accordance with the previous paragraphs of this article.
6. If the trader has provided the consumer with the information referred to in the previous paragraph within twelve months of the start date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer received that information.

Want to return an order? Register your return via steamrs.returnless.com. You choose your own carrier and see the cost of the return label upfront. Is the product damaged, defective or not as described? Then it costs you nothing. Email us at info@steamers.nl, and we'll look into it with you and are here for you.