Privacy Policy - STEAMRS

CTwebshop Privacy Policy

https://www.steamers.nl/

About our privacy policy

CTwebshop cares deeply about your privacy. We therefore process only the data we need to (improve) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided through it by CTwebshop. These terms take effect on 09/03/2022. When a new version is published, all previous versions become invalid. This privacy policy describes what data about you we collect, what it is used for, and with whom and under what conditions it may be shared with third parties. We also explain how we store your data, how we protect it against misuse, and what rights you have in relation to the personal data you have provided to us.

If you have any questions about our privacy policy, you can contact our privacy representative. You can find their contact details at the end of our privacy policy.

About data processing

Below, you can read how we process your data, where we (have) it stored, which security techniques we use, and who can access the data.

Online store software
MijnWebwinkel

Payment processors

Mollie

To process some or all payments in our online store, we use the Mollie platform. Mollie processes your name, address and place of residence, as well as your payment details, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Mollie’s services for which it engages third parties. Mollie does not retain your data for longer than permitted by law.

Reviews

Shipping and logistics

DHL Parcel

When you place an order with us, it is our responsibility to have your package delivered to you. We use

DHL's services to handle deliveries. To do so, we need to share your name, address, and city details with DHL. DHL uses this information only to fulfill the agreement. If DHL engages subcontractors, DHL also makes your data available to them.

Invoicing and bookkeeping

Third-party sales channels

Purpose of data processing

General purpose of processing

We use your data solely to provide our services. This means that the purpose of processing is always directly related to the assignment you give us. We do not use your data for (targeted) marketing. If you share data with us and we use it to contact you at a later time for reasons other than your request, we will ask for your explicit consent. Your data is not shared with third parties, except to meet accounting and other administrative obligations. These third parties are all bound by confidentiality under their agreement with us, an oath, or a legal obligation.

Automatically collected data

Data collected automatically by our website is processed to further improve our services. This data (for example, your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations

In certain cases, CTwebshop may be required by law to share your data in connection with a government tax or criminal investigation. In such a case, we are required to share your data, but will oppose this within the limits of the law.

Retention periods

We retain your data for as long as you are our client. This means that we keep your customer profile until you tell us that you no longer wish to use our services. If you tell us this, we will also treat it as a request to be forgotten. Under applicable administrative requirements, we must retain invoices containing your (personal) data, so we will keep this data for as long as the applicable retention period lasts. However, employees will no longer have access to your client profile or to documents we created in response to your assignment.

Your rights

Under applicable Dutch and European legislation, as a data subject, you have certain rights regarding the personal data processed by or on our behalf. Below, we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we send copies of your data only to the email address we already have on file. If you would like to receive the data at a different email address or, for example, by post, we will ask you to verify your identity. We keep records of requests that have been handled; in the case of a request to be forgotten, we record anonymized data. You will receive all copies of data in the machine-readable format used in our systems. You always have the right to lodge a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of access

You always have the right to access the data we process (or have processed) that relates to you or can be traced back to you. You can submit a request to this effect to our privacy contact. You will receive a response to your request within 30 days. If your request is granted, we will send a copy to the email address we have on file, including all the data and an overview of the processors holding it, specifying the category under which we have stored the data.

Right to rectification

You always have the right to have the data we process (or have processed) that relates to you or can be traced back to you amended. You can submit a request to this effect to our privacy contact. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address we have on file stating that the data has been amended.

Right to restrict processing

You always have the right to restrict the data we process (or have processed) that relates to you or can be traced back to you. You can submit a request to this effect to our privacy contact. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address we have on file stating that the data will no longer be processed until you lift the restriction.

Right to data portability

You always have the right to have the data we process or have processed that relates to you or can be traced back to you transferred to another party. You can submit a request to this effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send copies of all data about you that we have processed, or that other processors or third parties have processed on our behalf, to the email address we have on file. In all likelihood, we will be unable to continue providing our services in such a case, as the secure linking of data files can no longer be guaranteed.

Right to object and other rights

In certain cases, you have the right to object to the processing of your personal data by or on behalf of CTwebshop. If you object, we will immediately stop processing the data while your objection is being handled. If your objection is upheld, we will provide you with copies and/or copies of data that we process or have processed, and then permanently stop processing it. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that we do, please contact our privacy contact person.

Cookies

Google Analytics

Our website uses cookies from the American company Google as part of its “Analytics” service. We use this service to track and generate reports on how visitors use the website. This processor may be required under applicable laws and regulations to provide access to this data. We have not allowed Google to use the analytics information obtained for other Google services.

Third-party cookies

If third-party software solutions use cookies, this is stated in this privacy statement.