Congratulations on the purchase of your new STEAMR handheld steamer! We are extremely happy that you chose us and we hope you will enjoy your new appliance for many years to come. If you have any questions when using it for the first time, we're happy to answer them below. That way you can get started right away and get the most out of your clothes steamer.

1. Water droplets or Leakage at the Hand Dryer

It is quite normal for small water droplets to occasionally get on your clothes while steaming. This is more common than you see in steaming videos. Almost every hand steamer will occasionally release a drop of water. Don't worry, this is completely harmless to your textiles.

What if your clothes steamer is really leaking?
When a lot of water leaks, it's obviously not your intention. Follow these steps to fix the problem:

• Check where the leak is: Is it leaking from the metal ironing plate at the top or from the water tank?
• Check the reservoir: Press the black tab of the water tank firmly and make sure it is positioned properly. There should be no gap between the reservoir and the steamer.

Does the problem persist? If so, please contact our customer service team. We will be happy to help you!

2. Bubbling Sounds during Warming Up.

Hear a bubbling sound when your STEAMR heats up? Don't panic! This is perfectly normal. Think of it as a powerful kettle heating water at lightning speed to over 100°C to generate steam. This process may involve some noise, but it's no cause for concern.

3. No Steam from the Steamer?

If your hand steamer does not emit steam, there are some causes you can check:

• Check the water level: Is there enough water in the reservoir? The STEAMR's matte black design makes it difficult to see the water level, so use the included measuring cup to refill.
• Is the water tank secure? Take it out and snap it back securely. A gap between the tank and the unit may be the cause of the problem.
• Check the power supply: Make sure the plug is properly plugged in and that there is power.
• Wait for the steamer to heat up: The STEAMR takes about 20-25 seconds to heat up. The light turns from orange to green when ready to use. Do not press the steam button too early.

Descaling your Handheld Steamer

If you use tap water instead of distilled water, your STEAMR may build up scale over time. Descaling your steamer is similar to descaling a kettle. Use vinegar, for example, to remedy this problem.

To prevent limescale, we recommend using distilled, filtered or osmosis water. This not only prevents limescale, but also ensures that your clothes steamer lasts longer and continues to work optimally.

Still No Steam?

Have you followed all the steps above and still no steam is coming out of your appliance? Or is the appliance not getting hot? If so, please contact our customer service team. We are ready to help you with any problems.

Frequently Asked Questions about the STEAMR Handheld Steamer

• Is it normal for water droplets to get on my clothes?
  Yes, occasionally small water droplets will come out of the steamer. This is perfectly normal and no cause for concern.

• Why is my clothes steamer making bubbling noises?
  The bubbling noises are similar to those of a kettle. This means that the water is heating up quickly, which is a normal part of the steaming process.

• How do I descale my steamer?
  If you use tap water, limescale can build up. Descale your appliance by using vinegar. From now on, use distilled water to prevent scale build-up.

• How long does the handheld steamer take to heat up?
  The STEAMR is ready to use within 20-25 seconds. As soon as the light changes from orange to green, you can start steaming.

With proper care and maintenance, you will enjoy your steamer for many years and can enjoy perfectly steamed clothes and textiles time after time!