STEAMRS warranty policy for electrical products

At STEAMRS, customer satisfaction and quality always come first, and we will do everything we can to satisfy our customers.

For all our electrical products, we offer a 1-year manufacturer's warranty, except for the Professional Garment Steamers, which are covered by a 2-year warranty.

Our warranty applies to all electrical products sold through our official website www.steamers.nl, including garment steamers and fabric shavers. This warranty is in addition to, and not a replacement for, the rights customers have under consumer law. Consumers have the right to choose service under the warranty or under their consumer rights.

Our warranty means that the electrical product will work without defects for up to 1 year after the original purchase date on the official website (www.steamers.nl), provided that the product is used solely in accordance with STEAMRS' instructions for the product, including the product manual and technical specifications. The warranty applies only to the product purchased by the customer for personal use and not for resale.

The warranty does not apply to:
(a) products purchased through channels other than www.steamers.nl;
(b) problems that occur more than one year after the original purchase date from STEAMRS via the website;
(c) cosmetic damage, including but not limited to scratches, dents and broken plastic;
(d) damage caused by external factors, such as accidents, abuse, misuse, contact with liquids and fire;
(e) damage caused by using the product outside STEAMRS' prescribed instructions for the product, including the product manual, technical specifications, etc.;
(f) a product that has been modified by the customer.

If the customer submits a valid claim covered by the STEAMRS warranty, STEAMRS will do the following:
(a) repair the product;
(b) replace the product.